I believe that to have a successful company your employees must be happy. I have worked at places where I love where I work, but hate how I was treated. I have also worked at places that I have loved working and and was treated great. The result? I worked a lot harder at the place that I was treated well and stayed there a longer time.
Internal relations, which deals with employee communication is extremely important to a companies success. go2 provides many good benefits of having good internal communication. I have provided a summary of some of the benefits:
First of all, this type of communication allows for better customer service because only an informed staff will be able to accurately relay information to its customers. Second, “communication permits clarity of purpose.” When employees understand their expectations and link to their company and its goals it is easier to navigate successful change. Also, one of the most important aspects is that this communication boosts employee motivation and dedication. When companies communicate with their employees, on a regular basis, they feel valued and a part of a team. When their opinions are taken into account they feel that they are more connected with the ideas. Therefore, more energy and effort are put into seeing that those tasks get carried out. When employees feel appreciated they take ownership in the company’s goals, which leads to eventual success. Another benefit is that “communication fosters teamwork.” When a business communicates a companywide mandate all team members will share the same ultimate goal, which then makes sure that all energies are focused on that one objective. Communication is not just done from the top-down, two-way communication is the most effective and produces the most result. That is why “communication inspires productive staff input.” Like the old saying goes “two heads are better than one.” Think of all the information that employees possess on different aspects of their company. If a company does not encourage or allow two-way communication to take place they are losing valuable resources because any feedback has the potential to make a huge difference in a company’s bottom line. Many times employees who are out there in the field and talk with each other every day have the most knowledge about what could make the company more effective. They are able to provide an internal as well as external perspective. Lastly, if nothing more, communication exhibits integrity and honesty about a company’s leaders. When a company does not communicate with their employees it breeds mistrust and the company is not able to prevent rumors. When information is not given to them they fill in the blanks with negative information. When employees feel that their employer is being open, honest and providing them with information, a sense of trust is established. This in turn makes employees feel valued, which leads to greater work ethic. As one can see, a company can greatly benefit from doing something as simple as talking with their employees. As Brandon C. Michael states it, “employee communication is no longer “nice to do”; it is critical to success.” After researching this topic, I have a great interest in maybe doing this some day for the company I work for. I think that it would be great to help the company I work for engage their employees and have great moral. I think that this should be a top priority for many CEO’s.
